Support Center

Current Version - Build 407.0.1 2

• Build 407.0.1 Update Available
• Updating from older versions of DBA (less than 396.2.1)

NEW Infographic Documentation 50

• Infographic User Guide Complete - PDF
• Infographic - System - DBA Return on Investment
• Infographic - System - DBA Sales Model vs ERP
• Infographic - System - DBA Support
• Infographic - DBA Backup Manager

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Documentation 5

• DBA User Guides
• Online Documentation (F1 Help)
• Whitepapers
• Release Notes Archive
• The Demand Driven Blog

Demand Driven Manufacturing 14

• What is a demand driven manufacturing system?
• Isolated planning solutions and pieces do not work
• All traditional planning methods lead to the "bull whip" effect
• Stocking critical items reduces lead days and time to shipment
• Safety is found in your item settings and not on the calendar

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Manufacturing Accounting 7

• Why is labor and overhead absorption costing required?
• You should cost for efficiency
• How does labor and overhead absorption costing work?
• Why are job labor hours not synchronized with payroll?
• How does DBA interact with my accounting system?

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Using the Support Center 6

• How do I add employees to our company's support subscription account?
• Support Subscription Terms of Use
• How to determine your product version (build) number
• How to send a screenshot
• Consultant Support Ticketing Procedures

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Technical Resources 9

• How are product updates handled?
• Installation Guide
• Can DBA be accessed via wireless connection?
• What tools are available for database backup?
• Financial Transfer Using Transaction Pro Importer

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Installation and Updates 24

• Server Migration - How do I move DBA from one computer to another?
• How do I reinstall DBA on my Server?
• How do I install multiple companies on a single server? (New for Firebird 3)
• DBA Remote Access - Can DBA be run from multiple locations or on wireless mobile devices?
• How do product updates work?

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System Performance - Speed Issues 5

• Speed - System Performance Troubleshooting
• Data backup services can affect performance
• Antivirus scanning can affect performance
• VPN connections can affect performance
• Available disk space can affect performance

Admin Related 7

• Company Name Change - How do I change the official name of my company in DBA?
• How to update Training Company with data from Main (live) Company
• How can I get a copy of my DBA Next Gen License Agreement?
• Can we have read-only or partial access to certain screens?
• What do do if you suspect you have experienced database corruption (gds software consistency check)

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Email 4

• Activating Email Logging
• Email Tips Microsoft 365 / Office 365
• Email Tips Google Workspace (formerly GSuite)
• Setting up an SMTP Relay Service

Overview 4

• Just in Time Manufacturing - The DBA Difference
• DBA Product Tour - Workflow Video Series
• Video - Step by Step Demo
• Screenshot Series Gallery

Setup 11

• Startup Wizard/Startup Guide
• Video - Tax Setup
• Videos - Inventory Setup
• Video - Descriptors Setup
• Video - Supplier Setup

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Training 11

• Online Training Guide
• Video - MRP Guidelines
• Video - Shop Control Guidelines
• Video - Sales Order Training Managing SO Dates
• Video - RMA Training

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Bill of Manufacturing 20

• Can the BOM accommodate drawings and documents?
• How can DBA help with ISO-9000 certification?
• Can BOM routings be re-imported?
• How does DBA handle Engineering Change Order (ECO) management?
• How does the BOM handle reference designators?

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Inventory Control 13

• Is it necessary to use locations?
• Backdating Inventory Transactions
• Isn’t if more efficient to backflush components at job finish?
• Would bar coding improve inventory accuracy and efficiency?
• How can I search for items by Supplier Part Number?

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Sales Orders 13

• Picked Not Invoiced Reconciliation
• Tips for using UPS or Fedex Shipping and Freight Software with DBA
• How do I find Sales Order Types with a non-default Acknowledgement form specification?
• How do I find Sales Order Types with a non-default Invoice form specification?
• Can we input multiple Customer PO Numbers into a single Sales Order (by detail line)?

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Custom Manufacturing 1

• How can I disassemble a Kit into multiple outputs?

MRP 15

• Why is a BOM demand explosion not available?
• Why does MRP require an accurate inventory?
• How can MRP settings be maintained against thousands of items?
• Why is it harmful to pad Lead Days and Job Days allocations?
• Why is it harmful to use CTO linking with standard items?

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Purchasing 21

• Why can’t I purchase for one job at a time like I always have?
• Why can’t I purchase items by revision number?
• Why should I replace blanket POs with supply pipelines?
• What if my supplier insists on a blanket PO for volume pricing?
• Can a supplier have more than one address?

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Shop Control 22

• Can shop control be used without MRP?
• Why can’t I manually reschedule New status jobs?
• Can job release be bypassed?
• When multiple levels are made on the same day, should all the jobs be released at once?
• Is it necessary to release jobs several times a day?

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Product Costing 17

• What is cost of goods sold (COGs)?
• Isn’t actual costing more accurate and therefore superior to absorbed costing?
• Can we continue using the sales order for costing and job planning?
• Are alternative costing methods available?
• Can we continue using non-inventory parts for costing and expensing?

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Financial Transfer 5

• Can I use DBA without the financial transfer?
• Why can’t I transfer a detailed invoice to my financial accounting system?
• Why can’t I use sales orders in my accounting system?
• How can I use the financial transfer without a data import capability?
• Can I bypass entering PO invoices in DBA?

Signing in to DBA - Connections to Database 11

• Error when launching DBA - I/O error for file "\System.fdb"
• BDE Administrator freezing up when attempting to edit settings
• BDE Administrator settings change with UAC on
• Database initialization error $2108 - An error occured while attempting to initialize the Borland Database Engine (error $2108)
• Cannot connect to DBA with "Unable to Connect to System Database" error (Win 10060 error)

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Systemwide 8

• Error Message "Procedure entry Point GetProcessingImageFileNameW could not be located in dynamic link library PSAPI.DLL"
• How to resolve file errors such as "Cannot open file"; or "Cannot create"; or "Unable to write"; errors when using DBA.
• Microsoft Excel file is locked after export - does not allow edits to file
• There are missing screen elements (buttons, fields) in some DBA screens
• Export to Excel option in Output Grid truncates notes field

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Email 5

• Common E-Mail errors and their suggested resolution
• Email error - "Attachment not found C:\Program Files (x86)..."
• Email Error: "Can't create file : <filename>.PDF. Right click the folder you want to create the file in, and then check the properties on the shortcut menu to check your permission for the folder."
• Email Error: "The User Email Address has not been entered, please specify this"
• Email Error: Access Violation in DBAEmail.exe

File - Data Import 6

• BOM import error: Unable to turn off auto lead days calculation for circular BOM check
• Data Import error: Lead Days Generator or MaxBomLevel has been turned off by another import or process
• Initial Stock Qty import error: Rounding the Cost...will result in a significant change which could alter the expected inventory cost
• Receiving I/O error 32 when trying to import
• Why is my .CSV import file missing leading zeros in my part numbers?

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Admin 1

• System Defaults screen requires payment information under Financial Transfer mode

Utilties 4

• Error when attempting to customize Invoice form: "Sorry, the invoice has no detail lines and will be backed out. Please re-create invoice"
• How can I find my custom Invoice form assignments in DBA?
• I am receiving an "Access Violation" error when attempting to print a form
• Error in Preview of Invoice in Forms Editor - "Cannot generate report. Could not open DataSet.."

Inventory 7

• Under what conditions can a location be deleted/inactivated?
• Access Violation or "A component named frmStockManager already exists" errors when closing or attempting to reopen the Stock Items Screen
• Item pictures on the Items > Additional tab appear cropped / not fitting to the window
• New Stock Item creation error: Could not perform edit because another user changed the record
• Receiving FOREIGN KEY error when trying to delete an item or change an item ID

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BOM 2

• Error adding component to BOM: Implementation Limit Exceeded
• Cost Rollup - Estimated processing time doesn't match the realistic processing time

Sales 17

• Sales by Customer Summary error: Band height cannot exceed page height.
• Why does my SO/Job/Quote numbering seem to skip numbers?
• Error in Customers screen: A Duplicate Customer Name is not allowed.
• Why am I not seeing all Payment Terms when adding a new customer?
• Creating Sales Order detail line error "Invalid Variant Operation"

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MRP 5

• Error Message: Calendar Setup is required
• MRP Generate Planned Jobs is not returning an expected suggestion
• MRP Generate Planned PO's is not returning an expected suggestion
• MRP generation error: lock conflict on no wait transaction
• Why is an inactive item displaying in MRP?

GL 1

• I received this error - &quot;Invoice Date on or Before Financial Cutoff Date&quot;. What does this mean, and what is the Financial Cutoff Date?

Jobs 8

• Error when creating a job - ISC ERROR CODE:335544569
• Job Control Panel error - Arithmetic exception, numeric overflow, string truncation
• Job Issues error: Overflow in RoundNum stored procedure
• Why is the Final Receipt check box grayed out in the Job Receipts screen?
• "Error while calculating the material allocation..." when attempting to access the Job Control Panel > Release Jobs tab

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Purchasing 13

• Receiving an error when launching the PO screen
• Error in PO Receipts screen: Master record missing
• How to replace a corrupt PO Receipts form
• New PO Invoice entry is missing receipts that need matching
• Open PO line is not showing on PO Schedule

View all 13