Support Center

Signing in to DBA - Connections to Database 10

• Error when launching DBA - I/O error for file "\System.fdb"
• BDE Administrator freezing up when attempting to edit settings
• BDE Administrator settings change with UAC on
• Database initialization error $2108 - An error occured while attempting to initialize the Borland Database Engine (error $2108)
• Cannot connect to DBA with "Unable to Connect to System Database" error (Win 10060 error)

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Systemwide 8

• Error Message "Procedure entry Point GetProcessingImageFileNameW could not be located in dynamic link library PSAPI.DLL"
• How to resolve file errors such as "Cannot open file"; or "Cannot create"; or "Unable to write"; errors when using DBA.
• Microsoft Excel file is locked after export - does not allow edits to file
• There are missing screen elements (buttons, fields) in some DBA screens
• Export to Excel option in Output Grid truncates notes field

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Email 5

• Common E-Mail errors and their suggested resolution
• Email error - "Attachment not found C:\Program Files (x86)..."
• Email Error: "Can't create file : <filename>.PDF. Right click the folder you want to create the file in, and then check the properties on the shortcut menu to check your permission for the folder."
• Email Error: "The User Email Address has not been entered, please specify this"
• Email Error: Access Violation in DBAEmail.exe

File - Data Import 6

• BOM import error: Unable to turn off auto lead days calculation for circular BOM check
• Data Import error: Lead Days Generator or MaxBomLevel has been turned off by another import or process
• Initial Stock Qty import error: Rounding the Cost...will result in a significant change which could alter the expected inventory cost
• Receiving I/O error 32 when trying to import
• Why is my .CSV import file missing leading zeros in my part numbers?

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Admin 1

• System Defaults screen requires payment information under Financial Transfer mode

Utilties 4

• Error when attempting to customize Invoice form: "Sorry, the invoice has no detail lines and will be backed out. Please re-create invoice"
• How can I find my custom Invoice form assignments in DBA?
• I am receiving an "Access Violation" error when attempting to print a form
• Error in Preview of Invoice in Forms Editor - "Cannot generate report. Could not open DataSet.."

Inventory 7

• Under what conditions can a location be deleted/inactivated?
• Access Violation or "A component named frmStockManager already exists" errors when closing or attempting to reopen the Stock Items Screen
• Item pictures on the Items > Additional tab appear cropped / not fitting to the window
• New Stock Item creation error: Could not perform edit because another user changed the record
• Receiving FOREIGN KEY error when trying to delete an item or change an item ID

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BOM 2

• Error adding component to BOM: Implementation Limit Exceeded
• Cost Rollup - Estimated processing time doesn't match the realistic processing time

Sales 17

• Sales by Customer Summary error: Band height cannot exceed page height.
• Why does my SO/Job/Quote numbering seem to skip numbers?
• Error in Customers screen: A Duplicate Customer Name is not allowed.
• Why am I not seeing all Payment Terms when adding a new customer?
• Creating Sales Order detail line error "Invalid Variant Operation"

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MRP 5

• Error Message: Calendar Setup is required
• MRP Generate Planned Jobs is not returning an expected suggestion
• MRP Generate Planned PO's is not returning an expected suggestion
• MRP generation error: lock conflict on no wait transaction
• Why is an inactive item displaying in MRP?

GL 1

• I received this error - &quot;Invoice Date on or Before Financial Cutoff Date&quot;. What does this mean, and what is the Financial Cutoff Date?

Jobs 8

• Error when creating a job - ISC ERROR CODE:335544569
• Job Control Panel error - Arithmetic exception, numeric overflow, string truncation
• Job Issues error: Overflow in RoundNum stored procedure
• Why is the Final Receipt check box grayed out in the Job Receipts screen?
• "Error while calculating the material allocation..." when attempting to access the Job Control Panel > Release Jobs tab

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Purchasing 13

• Receiving an error when launching the PO screen
• Error in PO Receipts screen: Master record missing
• How to replace a corrupt PO Receipts form
• New PO Invoice entry is missing receipts that need matching
• Open PO line is not showing on PO Schedule

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