Support Center

Using the Support Center 6

• How do I add employees to our company's support subscription account?
• Support Subscription Terms of Use
• How to determine your product version (build) number
• How to send a screenshot
• Consultant Support Ticketing Procedures

View all 6

Technical Resources 9

• How are product updates handled?
• Installation Guide
• Can DBA be accessed via wireless connection?
• What tools are available for database backup?
• Financial Transfer Using Transaction Pro Importer

View all 9

Installation and Updates 24

• Server Migration - How do I move DBA from one computer to another?
• How do I reinstall DBA on my Server?
• How do I install multiple companies on a single server? (New for Firebird 3)
• DBA Remote Access - Can DBA be run from multiple locations or on wireless mobile devices?
• How do product updates work?

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System Performance - Speed Issues 5

• Speed - System Performance Troubleshooting
• Data backup services can affect performance
• Antivirus scanning can affect performance
• VPN connections can affect performance
• Available disk space can affect performance

Admin Related 7

• Company Name Change - How do I change the official name of my company in DBA?
• How to update Training Company with data from Main (live) Company
• How can I get a copy of my DBA Next Gen License Agreement?
• Can we have read-only or partial access to certain screens?
• What do do if you suspect you have experienced database corruption (gds software consistency check)

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Email 4

• Activating Email Logging
• Email Tips Microsoft 365 / Office 365
• Email Tips Google Workspace (formerly GSuite)
• Setting up an SMTP Relay Service