The objective of this training course is to show you how DBA quotes and sales orders can be used to improve your efficiency in managing the RMA process.
Segments
- Introduction
- Workflow
- Setup - RMA Form
- Setup - SO Type
- Setup - Item Versions
- RMA Entry
- Receipt Assessment
- Return to Stock
- Scrapped Item
- Item Replacement
- Item Repair
- Remanufacturing
- Sales Order Conversion
- Credit Memo
- Zero Value Invoice
- Customer Refund