The objective of this training course is to show you how DBA quotes and sales orders can be used to improve your efficiency in managing the RMA process.


Video - RMA Training


Segments

  • Introduction
  • Workflow
  • Setup - RMA Form
  • Setup - SO Type
  • Setup - Item Versions
  • RMA Entry
  • Receipt Assessment
  • Return to Stock
  • Scrapped Item
  • Item Replacement
  • Item Repair
  • Remanufacturing
  • Sales Order Conversion
  • Credit Memo
  • Zero Value Invoice
  • Customer Refund

Additional Resources


Sales Order Guide - RMA Processing