PO Receipts - PO Returns Processing
You receive a quantity of an item through the PO Receipts screen. Sometime later the items are inspected and some are found to be defective.
You wish to return the defective items to the Supplier to be reworked.
You wish to scrap the defective items, request a credit memo from the Supplier, and enter the credit memo.
You wish to scrap the defective items without requesting a credit memo.
Reverse the transaction in the original PO
The way to return or scrap items is to go to the PO Receipt screen in the original PO and highlight the line and select the Transaction tab in the lower grid. You can then select the Reverse button and return all or a portion of the original receipt quantity. This transaction removes the defective items from stock.
NOTE: If you intend to scrap the defective items, select the Final Receipt checkbox. Doing so informs the program that you are not expecting any further receipts against this line.
Use the Batch History Receipt List as a return document
After performing the transaction reversal in the lower grid for the defective items, you can click the Batch History Tab and highlight the batch for the reversing transaction and print the receipt list. You can use this document to accompany the defective items when they are returned to the Supplier.
Reopen the PO if necessary
It may be the case that this PO line has a Status of ‘Closed’, which means that is has already been invoiced through the PO Invoices screen. You therefore must re-open the PO and the PO line in question.
To re-open the PO, go to the Header tab of the Purchase Orders screen and change its Status to ‘Printed’. Then go to the Detail tab and change the line item’s Status to ‘Open’.
If you send the items back to be reworked:
If you send the defective items back to the Supplier to be reworked, upon their return, receive the reworked items in the normal fashion through the PO Receipts screen.
As a final step, go back to the PO line and change its Status to ‘Closed’. If there are to be no further transactions for this PO, go to the Header tab and change the PO’s Status to ‘Closed.’
If you scrap the defective items for credit:
If you scrap the defective items and receive a credit memo from the Supplier in compensation, go to the PO Invoices screen. Enter the credit memo number in the Invoice No field, then Match the return receipt transaction against the Net Amt of the credit. Click Update to create the credit memo.
If you scrap the defective items without credit:
If you scrapped the defective items and don’t expect a credit memo from the Supplier, go to the Detail tab of the Purchase Orders screen and change the line item’s Status to ‘Closed.’ If there are to be no further transactions for this PO, go to the Header tab and change the PO’s Status to ‘Closed.’